Report Power Outages to CPS Energy
Call: (210) 353-HELP (353-4357)
The loss of power is always a major inconvenience for everyone! Power outages are typically caused by severe weather, traffic accidents and sometimes equipment failure. In addition rolling blackouts may occur due to a major malfunction or when power requirements exceed the available power supply within the power grid.
The majority of the power grid in the State of Texas is controlled by the Electric Reliability Council of Texas (ERCOT). On rare occasions, when demand exceeds the capabilities of the grid, ERCOT directs providers to reduce their load in order to prevent a major blackout. When this occurs, CPS Energy has a small window of time to reduce power and rolling blackouts may occur quicker than the media can spread the word.
As a reminder, the City of Live Oak does not handle power outages. Please DO NOT contact the Live Oak Dispatch Center regarding outages unless you have an emergency relating to the outage such as downed wires or if a nearby transformer has blown, is smoking or is on fire. In addition, the City cannot provide portable generators, battery packs, oxygen tanks or refill your existing oxygen tank. This is why it is very, very important that citizens who have special needs plan ahead before a problem arises.
How should you prepare for a power outage?
The following tips will help you be prepared for a power outage:
- Flashlights and extra batteries.
- Use candles and matches with care.
- Purchase a battery powered radio with extra batteries
- Turn off any appliances such as stoves, coffee makers, etc. that were on at the time of the outage. If you leave your home before the power is restored this appliance could cause a fire.
- Consider unplugging appliances to avoid damage caused by a power surge. Power surges occur when power is restored.
- Keep your refrigerator and freezer doors closed. These units will maintain a safe temperature for a short time provided you don't let the cold air out.
- Keep a reliable thermometer in your refrigerator and freezer. In the event of a lengthy power outage, you will be able to determine the exact temperature once the power is restored.
- Enroll in CPS Energy’s Critical Care program to minimize potential risk to customers who use electrically-operated medical equipment and/or whose physicians have verified that continued electric and/or gas service is critical to the occupant’s health.
- Consider purchasing a battery pack or portable generator.